Effect of Quality Management Systems on Company Performance: a Conceptual Approach

Abstract

Authors: Margarita N. Kochugueva - Plekhanov Russian University of Economics Kotchugueva.MN@rea.ru

Alexey Sergeevich Bagaev

This article is intended to summarize the key works on Quality Management in order to obtain a unified theoretical basis. Applicability to Russian companies is discussed. Differences between the classic quality paradigm and the TQM ideas are focused and studied thoroughly. Basing on the most recognized works of Crosby, Juran and Deming, the history of Quality Management ideas development is shown. Mechanisms of impact of implemented quality management systems on company results are shown, since it is required in order to perform an empirical study of quality management effectiveness. Also several aims for empirical studies are proposed. Possibility of Quality Management implementation for Russian companies is also discussed.